Shipping policy

General overview 

At Xaeart shop, we operate a hybrid fulfillment model to bring you unique designs efficiently and sustainably.

 * Handmade/In-House: Some items are stocked and shipped directly from our UK studio.

 * Print on Demand: Other items are created on-demand by our global manufacturing network. We strive to produce these items in a facility as close to your delivery address as possible (we use a network spanning 32 countries) to speed up delivery and reduce carbon emissions.

Because of this, your items may arrive in separate packages and at different times.

SECTION 1 - PROCESSING TIME (Production)

Before an order is shipped, it must be processed or manufactured.

 * In-House / Handmade Items: Typically packed and dispatched within 1 to 3 business days.

 * Print on Demand Items: These are made to order. Please allow 2 to 5 business days for production before the item is handed to the shipping carrier.

SECTION 2 - SHIPPING RATES AND ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

 * United Kingdom: Estimated delivery is 2–4 business days after dispatch.

 * International (Europe, USA, ROW): Estimated delivery is 5–12 business days after dispatch. Thanks to our global printing network, most international orders are produced locally within your region, ensuring faster delivery times.

Delivery delays can occasionally occur due to carrier issues or high volume periods.

SECTION 3 - SPLIT SHIPMENTS

If your order contains multiple items (e.g., a handmade print and a POD t-shirt), they will likely be shipped from different locations. You may receive multiple tracking numbers and multiple packages. You will not be charged extra shipping fees for split shipments if they are part of a single order.

SECTION 4 - INTERNATIONAL SHIPPING AND CUSTOMS

We ship internationally.

 * For Print on Demand items: We attempt to fulfill orders locally within your country or region (e.g., EU, USA, Canada, Australia) to minimize customs issues.

 * For In-House items (shipped from UK): These may be subject to import duties and taxes (including VAT) once the shipment reaches your destination country.

Important: Xaeart shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

SECTION 5 - CHECKING ORDER STATUS

When your order has shipped, you will receive an email notification from us which will include a tracking number. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within the estimated timeframe, please contact us at xaeart2@gmail.com with your name and order number.

SECTION 6 - MISSING OR LOST PACKAGES

If your tracking information states that your package was delivered but you have not received it, please check with your neighbors or your local delivery office. Xaeart shop is not liable for packages that are confirmed delivered by the carrier but are subsequently lost or stolen. However, please contact us if you have issues, and we will do our best to assist you.